Clinic Terms and Conditions:

Personal information

All patients are required to provide contact details; including address, mobile telephone number, date of birth and email in order to secure an appointment

All patients will complete a medical history form at their first appointment and this will be updated on subsequent appointments. This is necessary to inform the consultation and treatment planning process

All personal information will be treated as confidential and protected in accordance with Data Protection legislation

Bellissimo clinic does not send out promotions or use mailing lists. However should any third party do this claiming to be on our behalf without our knowledge you should contact us immediately

Appointments and cancellations

Bellissimo Clinic is popular and our appointments are valuable to our patients. Please provide at least 24 hrs notice (preferably longer) if you require to cancel or reschedule your appointment so that we may make the best use of our appointment diary

As a matter of principle we do not ask for a deposit prior to booking however if you do not attend your appointment or cancel within 24 hours of the appointment we may cancel all future bookings and ask for a £50 deposit prior to re booking. The £50 deposit will not be refunded unless you attend the appointment. The deposit will be refundable should treatment not be provided after consultation

Please do NOT attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss. Many treatments are contraindicated if you are unwell; this includes colds, cold sores or local skin infections

Top ups and review appointments

Review appointments are not arranged routinely after treatment however if you require a review please contact us and we will be more than happy to accommodate this

Botulinum toxin treatments at Bellissimo Clinic rarely require a "top-up". We ask that you wait the fill 14 days for treatment to take effect before contacting us if there are concerns. On the rare occasion where a top up is indicated you will be invited in for a review and a top-up free of charge may be carried out. Bellissimo Clinic reserves the right to refuse a free top up if this would compromise the treatment or health of the patient. In addition it may be revised if the top-up is requested with unrealistic / unreasonable expectations or in a region out-with the original treatment plan area

If a top up is requested it must be carried out within 2-3 weeks of the original treatment. If you are unable to attend when offered more than 1 appointment option within the 2-3 week window then no additional treatment or ‘top up’ is provided once the review period of 2-3 weeks has passed.

Urgent Review

If you need urgent medical care after your treatment such as in the event of severe allergy, anaphylaxis or anything else leading to medical emergency you should attend your local A&E department. Bellissimo Clinic can be contacted to provide treatment details directly by the emergency department if requested by them

If you are very concerned about a medical complication of your treatment but do not require emergency medical care at a hospital then the Bellissimo Clinic mobile phone is available 24 hours. Please keep in mind, outwith normal hours (10 am to 10pm) this would be for urgent situations only. Please do not contact us with routine enquiries, questions or concerns outwith normal hours.

Children

Under no circumstances will Bellissimo Clinic treat children or young adults under the age of 18

You may be asked for ID, please do not be offended as we take the above condition seriously

Falsifying your date of birth or age on the medical pre-treatment forms should never be carried out

Children are welcome into the reception area of the clinic when accompanied by an adult. Please do not bring children to the clinic unless they are old enough to be left unsupervised

Due to Healthcare Improvement Scotland regulations children under 16 years of age are not permitted within the clinical treatment area

Payment

Patients will receive the medical consultation aspect of their treatment for free

You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken

The clinic accepts cash, or major debit and credit cards (excluding American Express)

Refunds

Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of;
- Consultation and assessment
- Provision of information and advice
- Safe treatment with evidence-based products
- Follow up appointments and aftercare advice and support as appropriate

Whilst we undertake to provide excellent, honest and ethical advice, with safe and expert treatment we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations. For this reason e ask that you consult carefully with Dr Domenic prior to treatment so that realistic goals can be decided upon

Feedback

Any feedback is welcomed, both positive and constructive criticism. Feedback is used to review and improve quality of service. You may submit feedback verbally, via email, social media or mobile phone

Complaints

If you have a complaint please inform us as soon as possible. An appointment will be made for you to be seen. A copy of our Complaints Policy is available on request

Our complaints complements and concerns information document can be viewed here:

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